On August 9, at 3 PM EST, The Mihalik Group will host a free webinar on “Delegation Demystified”, presented by Casandra Monroe, BA, MS, The Mihalik Group’s NCQA Consultant. Ms. Monroe worked at NCQA for more than 20 years where she held multiple positions, she is currently an NCQA surveyor, and her areas of expertise include quality management and improvement, credentialing, delegation, utilization management and all aspects of compliance with NCQA Accreditation and Certification Standards and Guidelines.

 During this session, Ms. Monroe will provide an overview of:

  • Delegation – what it is and is not
  • Special considerations regarding delegation
  • Delegation oversight – the keys to conducting it successfully
  • Important concerns for survey preparation

 Most of the material will apply to programs that involve delegation, particularly — HP and MBHO Accreditation